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FAQs

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How do I book in to a class?

You can book in with credits or a one off £12 payment. To use your credits to book, you need to select a payment option that grants credits. Once credits are associated with your account you can use these to book into any class.

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How do credits work?

One credit is valid for any Studio11Leith class

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Can I change the booking after its been made?

Yes, you can reschedule your booking on your account section of the website. Click on your account, then click "My Bookings" to reschedule

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Do credits carry over into the following month?

No. Credits must be used within the payment period. The payment period is normally one month from the date of purchase. Credits for monthly memberships cannot be carried over. We have one payment package ("5 Credit Plan") which is valid for six months. These credits are valid for six months from the date of purchase.

All classes are made to be accessible for all and will be adjusted based on the level and experience of the people who attend. Options will always be available to work harder or take it easier.

Q

I am worried that the classes will be too difficult. How do I know what level they will be?

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PRIVACY NOTICE - Q&A

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We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This Privacy Notice describes how we collect and process your personal information

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What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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How do we store, use, share and disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


 

How do we use cookies and other tracking tools?

Click here to view which cookies are stored on our site visitors' computer. 

 

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How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@studio11leith.co.uk or send us mail to: Studio 11, 11 Swanfield, Edinburgh, EH6 5RX.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@studio11leith.co.uk or send us mail to: Studio 11, 11 Swanfield, Edinburgh, EH6 5RX.

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